Returns & Refund Policy

At ActaTech365, we strive to deliver high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help with a straightforward return process.

Return Window

Customers may request a return within 30 days from the date of purchase.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, in its original packaging, and in new condition.
All original accessories, manuals, and packaging materials must be included.
A valid proof of purchase (order confirmation or receipt) is required.

How to Initiate a Return

To start a return, please contact our support team at:
📧 support@actatech365.com

Include the following details in your email:

Order number
Reason for return
Any relevant photos (if applicable)

Our team will respond with instructions to complete the return process.

Return Shipping

Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
If a refund is approved, return shipping charges may be deducted from the total refund amount.

Refund Process

Once we receive and inspect the returned item, you will be notified via email regarding the status of your refund.
If approved, the refund will be processed to your original payment method within a few business days.

Non-Returnable Items

Products purchased during sales, promotions, or discounted offers are non-refundable and final sale.
Items that are used, damaged, or missing original packaging may not be eligible for a refund.